At Eleven Wishes Salon, we strive to provide the best possible service to all our clients. To ensure a smooth and efficient experience for everyone, we have established the following cancellation policy:
- Deposit Payment
- A deposit payment link will be sent to you 48 hours before your appointment.
- If the deposit is not paid by the 24-hour mark, your appointment will be automatically cancelled.
- If your appointment is booked Within 48 hours in advance, the booking will be held for 20 minutes only. If payment is not completed within that time, it will be automatically cancelled.
- The deposit is non-refundable under any circumstances.
- Appointment Confirmation
- Your appointment is not confirmed until the deposit is successfully paid.
- Once the deposit is paid, the appointment cannot be modified, rescheduled, or cancelled.
- Punctuality
- If you arrive more than 10 minutes late and our schedule is full and there’s a client after you, your appointment will be cancelled and the deposit is not refundable.
- We follow this policy to maintain the quality of our work and respect the time of the next client.
- Please plan to arrive on time to enjoy the full service.
- Companions and Children
- For your comfort and the comfort of others, companions (like your sister or friend) and children are not allowed. We aim to provide a calm and relaxing atmosphere for every client. Thank you for your understanding and cooperation.
By booking an appointment with Eleven Wishes Salon, you acknowledge and agree to the terms of this cancellation policy. We appreciate your understanding and cooperation in helping us provide a high-quality service for everyone.
Thank you for choosing Eleven Wishes Salon. We look forward to serving you and making your beauty wishes come true.